Career Profile for Flight Attendants

Picture this: You’re gliding through the clouds at 35,000 feet, ensuring the safety and comfort of hundreds of passengers as they journey across the globe. Think about the last time you flew – the friendly face that greeted you, guided you to your seat, and made sure you had everything you needed throughout the flight. That’s the essence of a flight attendant’s role.

Flight attendants are the ambassadors of the sky, combining safety expertise with exceptional customer service. They are the first responders during flight emergencies and the primary source of comfort for nervous flyers. 

These professionals’ unique perspective bridges the gap between the technical aspects of air travel and the human element of passenger care.

Total employment: 130,300 (2023)

Common Names for Flight Attendants

• Flight Attendant
• In-Flight Crew Member
• Inflight Services Flight Attendant
• International Flight Attendant
• Purser

What Flight Attendants Do

Flight attendants are responsible for passenger safety, comfort, and overall in-flight experience. Their core responsibilities include:

• Safety and Emergency Procedures: Flight attendants ensure passenger safety by demonstrating and enforcing safety protocols, such as seatbelt use, emergency exits, and oxygen masks.
• Passenger Service: They provide excellent customer service by assisting passengers during boarding and seating, addressing special needs, and resolving concerns throughout the flight. Their role involves maintaining a welcoming and professional demeanor to enhance the passenger experience.
• Cabin Preparation: Before each flight, flight attendants conduct thorough pre-flight checks of emergency equipment, such as life vests and fire extinguishers. They also ensure the cabin is clean, properly stocked with amenities, and meets airline safety standards for passenger comfort.
• In-flight Service: Flight attendants serve food, beverages, and other amenities while ensuring passengers remain comfortable and well-attended. They accommodate dietary preferences, manage service carts efficiently, and maintain a pleasant in-flight atmosphere.
• Communication: They relay important flight-related information, including safety instructions, expected turbulence, and arrival updates, ensuring passengers remain informed and reassured. 
• Compliance: Flight attendants ensure strict adherence to airline policies, Federal Aviation Administration (FAA) regulations, and international security measures. They monitor passenger behavior, enforce rules, and assist with security procedures to maintain order on board.
• First Aid: They are trained to administer basic first aid and respond to medical emergencies such as fainting, heart attacks, or allergic reactions. Flight attendants carry emergency medical kits and may work with onboard medical professionals when necessary.
• Teamwork: Flight attendants collaborate closely with pilots and fellow crew members to ensure smooth operations and passenger satisfaction. Effective teamwork is essential in handling unexpected situations and providing seamless service throughout the flight.